Warranty Administrators help new car dealerships reliably recover warranty and maintenance receivables from manufacturers and ensure accurate accounting. A warranty admin can help service advisors and technicians work together to effectively coordinate their efforts on warranty repairs.
It's important that advisors and technicians fully document repairs by writing clear notes and following all manufacturer requirements for documentation. A warranty admin shares those requirements and encourages compliance. Here are a few ways warranty administrators can add value to your warranty process.
Efficiently Recover Revenue
Admins want to help new car dealerships recover as much warranty revenue as possible, all that their repair efforts should produce. They do that by guiding techs and answering questions before a warranty repair rather than after. They help Parts and Service teams coordinate, using effective strategies to process reliable and successful claims. Service teams must follow consistent steps to process claims and protect the dealership's bottom line. Warranty admins ensure that this is the case for every claim. They handle claim building, submission, and administration to follow an effective strategy for reimbursement.
Comprehensive Service
Along with the warranty process administration, they can also provide warranty training for employees and support for best practices in your service department. They coordinate with the management of your service department to direct enhanced performance. Instead of simply filing claims, warranty administrators become an integral part of the service process to facilitate all aspects. They can help the entire team learn their roles and become a successful part of the warranty process.
Support and Attention
By giving your service department the support and attention it deserves throughout the warranty recovery process, they can ensure that warranty red flags are identified before they impact claim success and dealer liability. Warranty Admins carefully track all requests from start to finish to ensure your dealership is reimbursed for all warranty work. They aim to ensure your dealership is not losing revenue through the cracks or due to incomplete claims.
Hayim Warranty Administrators recognizes that supporting dealerships through the warranty process is not a one-size-fits-all position, which means we customize our service to your unique preference. We look forward to connecting with you to make your warranty process a success every time.
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